Return Policy

VYBORA Returns & Refunds Policy

Last updated: October 15, 2026

At VYBORA, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

Please review the following policy before requesting a return.

1. Return Window

Eligible items may be returned within 30 days of delivery. To qualify, your return request must be submitted within this period.

2. Return Eligibility

To qualify for a return, items must generally meet the following conditions:

Be unused and in their original condition.
Include original packaging, accessories, manuals, and any items supplied with the product.
Include proof of purchase or an order number.

Items showing signs of use, damage caused after delivery, or missing components may not qualify for a return, subject to applicable consumer rights.

3. Items That May Not Be Eligible

Certain products may be excluded from returns, including:

Items clearly marked as final sale.
Personal care or hygiene products that have been opened, where applicable.
Customized or personalized products, where applicable.
Items damaged through misuse or improper handling after delivery.

These exclusions do not limit any rights you may have under applicable law. Product-specific restrictions will be disclosed where relevant.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs or video when helpful.

We'll review the issue and work with you on an appropriate resolution, which may include a replacement, return, or refund. VYBORA will cover reasonable return shipping costs when a return is required because of an error on our part or a qualifying defective item.

5. How to Request a Return

To start a return:

Contact VYBORA through our website's contact page or customer support email.
Provide your order number and the reason for your return.
Wait for return instructions and authorization before shipping anything back.
Package the item securely and follow the instructions provided.

Please do not send items to an address that has not been confirmed by our support team.

6. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If your item arrives damaged, defective, or incorrect, we'll provide instructions for resolving the issue and cover applicable return shipping costs when appropriate.

Original shipping charges may be non-refundable where permitted by law.

7. Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for VYBORA to process an approved refund. Your bank or payment provider may require additional time for the funds to appear.

If your refund has not appeared after this period, please contact us.

8. Exchanges and Replacements

Exchanges and replacements are subject to product availability. If an exchange is unavailable, we may offer another appropriate resolution in accordance with this policy and applicable law.